Shipping Policy

Last updated: November 2025

At StemVoyager, we aim to get your STEM kits and resources to you quickly and safely. Below is everything you need to know about how we ship your order.

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Processing Times

All orders are packed and dispatched from Brisbane, Australia within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

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Shipping Within Australia

We offer Australia-wide shipping only.

Free Shipping

We provide Free Standard Shipping Australia-wide on all orders—no minimum spend required.

Delivery Times

We ship using Australia Post Standard Parcel Service.
Estimated delivery timeframes:

• Metro Areas: 2–4 business days

• Regional Areas: 3–6 business days

• Remote Areas: May take slightly longer

Please note these are estimates provided by Australia Post and may vary during peak periods.

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Tracking

All orders include tracking.
You will receive a shipping confirmation email with your tracking number as soon as your order has been dispatched.

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Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us at team@stemvoyager.com and we’ll assist as quickly as possible.

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Local Pickup & Express Shipping

We currently do not offer local pickup or express shipping options.

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Wrong Address or Returned Orders

Please ensure your shipping address is entered correctly.
If a parcel is returned to us due to an incorrect or incomplete address, we may need to charge a re-shipping fee.

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Questions?

If you have any questions about shipping, reach out anytime at team@stemvoyager.com